Air travel isn't always the best experience, but if you're flying into or out of one Canadian airport, it can be particularly harrowing.

In the large airports category, Vancouver International Airport finished in the middle of the pack with a score of 634.

Toronto Pearson International Airport has among the lowest customer satisfaction rankings among North America’s biggest airports once again, a new survey has found.

Pearson International Airport has been ranked one of the lowest for customer satisfaction in a new study, though the airport is questioning its methodology. The J.D. Power 2024 North America Airport Satisfaction Study was released Wednesday and Pearson comes near the bottom of the list for the “mega” airport category — those which have 33

Roughly a billion passengers make their way through airports across the United States each year — but some of them are having a better experience than others.

The results are based on customer satisfaction ranking on each of seven dimensions from ease of travel and terminal facilities to food and retail offerings.

Minneapolis was the top-ranking large airport in North America, and travelers were largely satisfied by their ground experience overall this year.

A survey finds that passengers are pleased with their experience at KCI, but rising costs are increasingly a pain point.