Good day, and welcome to the FedEx fiscal year 2025 first quarter earnings call. All participants are in listen-only mode. [Operator instructions] After today's presentation, there will be an ...

"Yeah you can't see what building number it is and there is no package in the picture either." This customer service agent was nice and said they often have complained about these FedEx drivers ...

Amazon has partnerships with a number of companies, including FedEx rival United Parcel Service, to handle the ... The risks ...

Ravi Coutinho bought a health insurance plan thinking it would deliver on its promise of access to mental health providers.

Ravi Coutinho bought a health insurance plan thinking it would give him access to mental health providers. But even after 21 ...

FedEx Corp. warned its business would slow in the year ahead and reported a worse-than-expected quarterly profit in an ominous sign about the direction of the US economy.

FedEx remains ... improve speed and service by consolidating stations and decreasing package hand-offs. use the same technology throughout the company. improve customer support.

When it was created it didn’t account for the explosion of digital customer experiences. Reichheld also agreed that many customer service managers ... get a number, and move on.

In my experience, the quality, reliability, and customer service ... was good when they used FedEx and UPS. They switched to VEHO, a disastrous so-called delivery service. Good luck getting ...

Freight customer satisfaction metrics should matter all the time because brand loyalty is hard to earn and easy to lose.

Most of the current focus is on automating customer service, typically through robots ... while fulfilling the same number of orders in a space 25-40% smaller. Sounds like a clear-cut case of ...

Q1 2025 Earnings Conference Call September 19, 2024 5:30 PM ETCompany ParticipantsJeni Hollander - VP of IRRaj Subramaniam ...